Our Services

We are here for you for 27 years. Utilise our experience!

  • Data Processing

    management and analysis of data

  • Call Centre Services

    Tailored customer strategies

  • Phone Services

    Market research, telemarketing etc.

  • Direct marketing

    Fast and efficient offers

  • Administrative support

    Management of personal and salary agendas

  • Logistic solutions

    Including zpracování zpětných zásilek a reklamací

  • Call Centre services

    for mail order companies

  • Logistic services

    Transport and warehousing

  • Fulfillment pro eshopy

    provoz, sklad a doprava pro eshopy

Data processing

Complete management and analysis of clients, suppliers and products data

From 1992 our company has managed clients orders for mail order companies like OTTO ČR, WITT DE, WITT International, Ambria, Creation L, Sieh An! and Ambria. Our clients belong to the OTTO Group who is the biggest internet shop after Amazon in Germany and Austria and we manage around 1.6 million orders per annum for them.

What can we do for you:

  • management of your clients order forms
  • keeping your databases up-to-date, digitising your older databases
  • correspondence management, including claims
Zpracování dat

For efficient and successful communication with clients, up-to-date and quality data are a must. Data companies have in their databases for a while only keep getting older. For successful marketing it is important to update the data in regular intervals. Updates take  a lot of your time, which you could otherwise invest in your company’s growth. Our company, Vlková Partners, can determine the actual state of your database and help with consequent fine-tuning according to your company’s needs. We guarantee maximum security for your data while working with your database.

CALL CENTRE

We have broad experience with telemarketing and call centre services

CUSTOMER SOLUTIONS FOR YOU

Our call centre is experienced in many levels of communication with clients and potential customers. Our operators take care of clients of companies, telemarketing and customer support. To be able to promptly react to all possible questions of the clients, our operators regularly frequent training of offered products and services.

TRAINED TEAM OF OPERATORS

Our customers value helpfulness and professional behaviour or our team of operators

  • satisfied customer
  • team of operators with quality training
  • readiness and motivation of operators
  • up-to-date customer information database
Telefonický servis, telefonní služby

Mail order services

Introducing mail order services to the Czech market and its managing

SPEED – EXPERIENCE – FLEXIBILITY

Introducing and managing mail order services at the Czech market – from A to Zet.There is only short period of time between your initial idea and the realisation we provide – we are fast, experienced and flexible

We have introduced even some mail order companies from the OTTO Group (after Amazon, they are the second biggest online seller on German and Austrian markets) to the Czech market.

CUSTOM LOGISTICS

  • warehousing services
  • packaging services according to your needs
  • mailing goods to your customers
  • receiving claims

FULFILLMENT PRO E-SHOPY

  • online administrace položek
  • skladování zboží
  • balení dle objednávky
  • rozesílání zásilek zákazníkům
  • příjem vráceného zboží
Produktový servis a zásilkové služby
Fulfillment pro eshopy

Contacts

We look forward to your inquiries

Vlková Partners LLC

tř. 5 května 714, 349 01 Stříbro Czech Republic

Telephone: +420 374 622 763
Business hours: Mon-Fri 8 a.m. – 3 p.m.

contact person

Ing. Eva Vlková – CEO
Telephone +420 776 252 525
E-mail e.vlkova@vlkovapartners.cz

Contact person

Monika Suchnová – head of operations
Telephone +420 702 063 657, 606 241 807
E-mail vedouciprovozu@vlkovapartners.cz

Contact form:

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